Get in Touch
Contact SwarmHawk
Questions, partnerships, support, or just want to talk cyber? We're here.
Our Presence
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Prague, Czech Republic
Headquarters & Engineering
Central European Time (CET/CEST)
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European Union
Platform covers 36 countries
GDPR & NIS2 jurisdiction
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Global Threat Intelligence
Feeds from 16+ intelligence sources
24/7 automated monitoring
Frequently Asked Questions
How quickly do you respond to support requests? +
General enquiries are answered within 1 business day. Security vulnerability reports receive an acknowledgement within 24 hours. Enterprise customers on Professional and above plans receive priority support with a 4-hour response SLA during business hours.
Can I request a live demo? +
Yes — select "Sales & Pricing" in the form above and mention you'd like a demo. We'll set up a 30-minute call to walk through the platform, discuss your use case, and answer any technical questions.
Do you offer reseller or MSSP programmes? +
Yes. We have a structured MSSP/reseller programme with volume discounts, white-label options, and dedicated API endpoints. Contact sales@swarmhawk.com for our partner pack.
How do I report a bug or security vulnerability? +
For security vulnerabilities, please email security@swarmhawk.com with a description of the issue, steps to reproduce, and impact. We follow coordinated disclosure and credit researchers who responsibly report valid findings. For general bugs, use the contact form above with topic "Technical Support".
Where can I find API documentation? +
Full API documentation is available at
swarmhawk.com/docs.html. It covers all endpoints, authentication, response schemas, rate limits, and code examples in cURL, Python, and JavaScript.